What Does the PATIENT EXPERIENCE Look Like?

Your SERVICE is the game changer… increased co pays, Increased co insurance, Increased deductibles and Increased premiums (money straight out of paychecks) makes us ALL accountable like never before in Healthcare. The accountability is coming from and owed to the Healthcare Consumer, that person who will be YOUR end user when they call the clinic.…

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Your Potential New Patient Just Called… What Happened?!

Conversations: How to connect with your potential new patients The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression, a life-long customer and a one-time sale, or no sale at all. So, here’s the thought, “In my office, which employees have these conversations every day?” In…

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You Can Improve What You Measure……You Are Measuring it Aren’t You?

If you wanted to grow your practice by 5 -10 more new patients a month how would you go about it? Would you spend more money on marketing ideas? Spend more time on marketing? How would you measure the success? Would you just measure it by new patients? What if I told that you do…

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The Ultimate PT Metric: Completed Plan of Care

What is the right metric to use in order to measure a physical therapist’s success? Ask this question to a group of PTs during happy hour, and you will ignite a heated debate. Are clinical outcomes the only benchmarks that matter? What about their ability to deliver affordable care? And what about how effectively they…

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Do the right thing for LBP patients

Healthcare expense has been rising for the past decade, impacting all American consumers, hospitals and governments. It seems that the upward trending of healthcare cost will stay, at least for some time. There are a lot of factors that impact on healthcare costs for Americans. If we dive into the detail of medical expense by…

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This Is The Best Time To Be a Physical Therapist!!

This is a “What I believe” speech that I gave at Graham Sessions in 2015…. Still rings true with me every day!!! At this time we have the opportunity to do something new…. LEAD THE WAY Since I became a licensed PT 22 years ago I have watched this Profession move along with the pack…

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Why More and More Pt Clinics Are Going Out of Network and How You Can Do the Same

Your vision for patient care can’t be achieved under insurance company mandates…..It’s that simple. What may not seem that simple is, how you set your business up for success by being out of network. Why is there actually more risk in operating an in network business? I’ll tell you and it starts with the constraints…

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