Welcome to episode 24 where we continue the conversation with John Woolf. This is a great dive into HOW YOU the Provider need to better understand YOURSELF before you can ever truly help others. This episode SHOULD make you uncomfortable and make YOU question WHAT you need to do to best help your patients. John’s share of his conversation on how to have a conversation with a patient that requests something that “the evidence doesn’t prove” is PURE GOLD!!... It’s about COMMUNICATION, CONVERSATION, and LISTENING…. What I like to call the Hard Shit!! We talk about WHY taking a “Pain Science” Class and learning the BioPsychoSocial Approach is useless without first UNDERSTANDING yourself…..
We then move to how this training and how these skills are incorporated into the Patient Experience and HOW you bring it into the first phone call and all the steps up to the patient meeting their Provider.
As John says, “We’re trained better to feel with our hands than to feel our own feelings”….
Enjoy Part II of the conversation with John Woolf, PT who runs Patient Success Systems and has made it his Passion and Goal to make sure all Providers understand how best to use communication skills to build on Relationship Centered Care.
Here are the links to the people and the places from this show:
John Woolf on Twitter: @juanloboPT
John Woolf website: PatientSuccessSystems.com