Welcome to episode 28 the much anticipated Part III of my interview with John Woolf. There is more on building success with our patients… THE CONVERSATIONS we have with their patients …… This continues the conversation around The Patient Experience and Customer Lifecycle and how our understanding of relationships can make us all more successful. This episode continues about YOU the provider, and knowing your Story. …. What I like to call the Hard Shit!... yet John will tell us why is NOT hard, (it might be work, BUT not hard!)
Remember it's Relationship Centered Care… NOT Patient centered, NOT Provider centered… It's RELATIONSHIP!
Enjoy Part III of my conversation with John Woolf, PT who runs Patient Success Systems and has made it his Passion and Goal to make sure all Providers understand how best to use communication skills to build on Relationship Centered Care.
Here are the links to the people and the places from this show:
John Woolf on Twitter: @juanloboPT
John Woolf website: PatientSuccessSystems.com