Welcome to episode 31… The second installment in the [FRONT DESK SERIES]! This week we start moving closer into the role of the front desk. Last week we looked at this from the 30,000 foot level, today we move down to the 15,000 foot level. This episode builds on last week to still look at the context around the Front Desk Role and HOW you can start to set them up for success to drive your business success! We start to dive into the Phases of the Patient Lifecycle as well as looking at your practice as an ecosystem! We also look at WHERE your focus must be within each step of your patient’s lifecycle!
Cheers and thanks for listening!
Here are the links to the people and the places from this show:
Jerry on Twitter: @jerry_DurhamPT
Jerry on Instagram: jerrydurhampt
Jerry on Facebook: JerryDurhamPT